TERMS OF SERVICE

Please see below to our terms of service. While we will do everything possible to ensure your order ends up in the loving care of the intended recipient, on the rare occasion, some things can go wrong. We are always very reasonable and will take each order on a case by case basis.

Time Requests

While we'll always do our best to meet requests, it is not always possible. Once all orders come in for the day our delivery route is structured so we can work out the most efficient delivery route for our drivers. 
You’re welcome to request a delivery time and we’ll do our best to accommodate this, however, can never guarantee any requests,

Incorrect Addresses

It is the sender's responsibility to ensure that the correct delivery details for the order have been provided. If the wrong address has been provided and the order has been delivered, the sender will forfeit the order.
We’ll offer a ’50% off’ discount code for a replacement order to be delivered on the next available delivery day.
 

Secure Apartments / properties

If the order is being sent to a secure apartment or property, please ensure the recipient is home to receive the order. If the recipient is not home at the time of delivery or there is no where safe to leave the order, the sender or recipient will be contacted and we will try to re-deliver the same day elsewhere, if possible. If not possible, the order will be available to pick up from our studio in Warners Bay the following day between 9am and 3pm (Monday to Friday)

Recipient is not home

If no one is home or there is no answer at time of delivery, we will leave the order in some water by the door. If the recipient is not home at the time of delivery and there is no where safe to leave the order, the sender or recipient will be contacted and we will try to re-deliver the same day elsewhere, if possible. If not possible, the order will be available to pick up from our studio in Warners Bay the following day between 8:30am and 3pm (Monday to Friday)

no longer at the given address

If the recipient is no longer at the given address, such as work, at time of delivery, we with leave the order with their colleagues.

If the recipient has been discharged from hospital, the sender or recipient will be contacted. We will always do our best to redirect the order to an alternate address, however, may not be possible due to delivery time constraints. If not possible, the order will be available to pick up from our studio in Warners Bay the following day between 8:30am and 3pm (Monday to Friday)

Fault of Internal Mail Room

If an order has been delivered to an internal mail room or station and the order has not been passed on to the intended recipient, unfortunately, we are not able to be held accountable and the query will need to be addressed with the place it was left with.

Other reasons for Attempted Non Delivery

If there is any other reason that we are not able to deliver an order to the intended recipient, the sender or recipient will be contacted and we will try to re-deliver the same day elsewhere, if possible. If not possible, the order will be available to pick up from our studio in Warners Bay the following day between 8:30am and 3pm (Monday to Friday)

Refunds

We do not refund.
If you think your item is faulty you must contact us via email at hello@theposypost.com.au within 5 hours of receiving your item.
We will review each email on a case by case basis.

If you require a refund due to the address falling outside of our delivery area your account number and bsb will be requested to make a full refund via bank transfer. If you request to have a refund made direct to your credit card, a $25 processing fee will be charged, and you will be refunded the remaining amount.

If you require a refund due to the day's posy being sold out, and the delivery cannot be moved to another day, your account number and bsb will be requested to make a full refund via bank transfer. If you request to have a refund made direct to your credit card, a $25 processing fee will be charged, and you will be refunded the remaining amount.

If you require a refund due to change of mind, 24 hours notice from selected delivery date is required. Your account number and bsb will be requested to make a full refund via bank transfer. If you request to have a refund made direct to your credit card, a $25 processing fee will be charged, and you will be refunded the remaining amount.